As a Property Changeover Support team member, you'll help ensure our managed properties are fully prepared for guest arrivals each weekend. You'll play a key role in delivering a smooth and high‑quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.
Responsibilities
* Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
* Supporting housekeeping operations and providing feedback where needed
* Coordinating linen supplies with housekeepers and suppliers
* Ensuring welcome packs and essential items are stocked and available
* Identifying and resolving minor property issues where possible
* Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
* Reporting any larger maintenance or housekeeping concerns to the wider team
* Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
* Supporting the delivery of an excellent guest and homeowner experience
Qualifications
* Reliable, hands‑on and detail‑focused individual who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships.
* Strong customer service mindset
* Excellent attention to detail
* Good organisation and time management skills
* A proactive and practical approach to problem solving
* The ability to work independently and manage your own workload
* Strong communication skills
* Flexibility and adaptability during busy periods
* Confidence using basic IT systems and mobile technology
Desirable
* Experience within holiday letting, hospitality, housekeeping or property management
* Experience working with external suppliers or contractors; if you enjoy delivering high standards, solving problems and working in a fast‑paced environment, we'd love to hear from you.
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