We are seeking a highly experienced and strategically minded SystmOne Product Consultant to join our New EPR Programme within the digital directorate. This pivotal role will act as the Trust’s subject matter expert for SystmOne, providing leadership in system design, configuration, and optimisation to ensure alignment with clinical workflows, operational needs, and national digital health strategies. The successful candidate will play a key role in shaping the Trust’s digital future, supporting integration and interoperability, and ensuring the safe and effective use of SystmOne across all service areas. This is an exciting opportunity to influence large-scale digital transformation and deliver meaningful improvements in patient care and operational efficiency.
Responsibilities
* Provide expert consultation on the strategic design, configuration, and optimisation of SystmOne to support clinical and operational priorities.
* Act as the Trust’s expert liaison with the EPR supplier and other third-party vendors, resolving escalated issues and influencing product development.
* Provide consultancy on system integration and interoperability, ensuring compliance with national standards such as FHIR and HL7.
* Develop and maintain governance frameworks for configuration, change control, and release management.
* Support the development and delivery of tailored training strategies and materials in collaboration with the Digital Training Team.
* Monitor system performance and user adoption, contributing to benefits realisation and continuous improvement.
* Represent the Trust in regional and national SystmOne forums, sharing learning and influencing best practice.
* Contribute to business cases, project plans, and risk registers, ensuring timely and high-quality delivery of SystmOne‑related initiatives.
* Collaborate with BI teams to ensure data quality and alignment between system configuration and reporting outputs.
* Promote a culture of digital innovation, mentoring colleagues and supporting the development of digital capability across the organisation.
Why Work for Us
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Location
Norwich, England, United Kingdom
Contact
For further details / informal visits contact:
Name: Sheila Haydock
Job title: Systems and Change Manager
Email address: sheila.haydock@nsft.nhs.uk
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Product Management and Marketing
Industries: Mental Health Care
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