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Our client, a leading European manufacturer of sustainable products, is looking for a dedicated Account Executive to join their team in Aylesford. This is a great opportunity to play a key role in their customer service and sales operations, contributing directly to the company’s continued growth and success.
Position Overview
As an Account Executive, you will be the first point of contact for customers, distributors, and contractors. Your role is central to providing an excellent customer experience. You will manage incoming enquiries, process orders, and proactively engage with existing customers to identify new sales opportunities, ensuring a smooth and efficient service from start to finish.
Responsibilities
* Serve as the main contact for all customer enquiries by phone and email.
* Process customer orders accurately using the company’s ERP system.
* Proactively follow up with customers regarding their orders and requirements.
* Use CRM data to identify and target sales opportunities.
* Collaborate with internal teams to ensure on-time deliveries.
* Support the external sales team with quotations and projects.
* Maintain accurate and up-to-date records in the CRM system.
* Contribute ideas to improve customer service and efficiency.
Requirements
* Proven experience in a sales support or customer service role.
* Excellent written and verbal communication skills.
* Strong attention to detail and a high level of accuracy.
* Proficient with CRM/ERP systems and Microsoft Office, especially Excel.
* A proactive and solution-focused approach to solving problems.
* Ability to prioritise tasks in a fast-paced environment.
* A team player with strong organisational skills.
Benefits
* Annual 10% bonus
* 25 days holiday plus bank holidays
* Wellbeing days or membership
* Company pension scheme
* Excellent working hours (8am-5pm Mon-Thurs, 8am-2.30pm Fri)
Alongside these benefits, you will join a collaborative and positive team. This company fosters a culture of continuous improvement and supports its employees to achieve great results together.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.
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