We are currently working with a Housing Association in Blaenau Gwent who are looking for an experienced Income Officer to join their team on a temporary basis, they offer hybrid working and a brilliant opportunity to offer income support as well as general housing support to their tenants.
Job Title: Income Officer
Location: Blaenau Gwent
Contract: 6 month temporary
Working Hours: 37 hours hybrid working available
Rate: £23hr
Responsibilities of an Income Officer:
* Manage rent accounts and arrears, setting up affordable payment plans and ensuring timely rent collection.
* Support tenants with housing benefits, including Universal Credit and Discretionary Housing Payments, ensuring correct entitlements.
* Liaise with tenants and agencies to promote tenancy sustainment and prevent eviction through early intervention and support.
* Maintain accurate records and ensure compliance with legal, financial, and safeguarding policies.
What we'd love to see from you:
* Previous experience being an Income Officer or a similar role within Housing, where you have deal with rent arrears and income based housing management responsibilities
* Knowledge of housing benefits and rent recovery process
* Strong communication and negotiation skills to engage effectively with tenants, colleagues, and external agencies.
* Experience using housing management systems and maintaining accurate financial and case records.
* Understanding of relevant legislation and policies, including safeguarding, GDPR, and pre-court protocols.
If this role is Income Officer for you then please apply or contact katie.cox@niyaapeople.co.uk
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