About the Role and our Ideal Candidate
Working within the Shared Finance Service Accounts Receivable Team to maximise the daily income collection and enforcement process to both Councils through effective, responsive processing activity.
* Deliver core service activities under the close supervision of a more senior member of staff.
* Manage the resolution of complex customer complaints/issues within area of expertise, escalating where appropriate.
* Maintain regular communication with other internal or external service providers to ensure efficient and coordinated service delivery.
* Create and populate basic databases to hold and manage information and service information to support senior officers in managing the service.
About Us
The Royal Borough of Kingston and the London Borough of Sutton employ nearly 500 staff across its shared services in HR, Finance, Customer Service, Neighbourhoods, Environment and ICT. This is a highly rewarding way of working that will help you develop new skills as you manage relationships and provide a consistent service across multiple partners.
These roles would be regarded as “front line” service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies.
At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.
#J-18808-Ljbffr