Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire)
Up to £35,000/year
We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.
What you’ll bring:
* Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
* Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
* Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
* Excellent communication and customer service skills
* Ability to problem-solve, prioritise, and adapt in a busy environment
Nice to have:
* Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
* Experience using RMM tools for monitoring & remote support
* ITIL awareness or certification
* Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)
What’s in it for you:
* Professional development – support with Microsoft certifications
* A people-first culture with genuine career progression opportunities
* 23 days holiday (plus bank holidays and your birthday off)
* Private medical cover (Bupa) via salary sacrifice
* Electric car scheme & modern, spacious offices
* Pension scheme & life assurance cover
* Hybrid working – ideally 2 days per week in our St. Ives office
If you’re looking to grow your career in IT within a collaborative, supportive MSP environment, we’d love to hear from you.
Apply now to take the next step in your IT career.