Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. MyCSP MyCSP operates the Civil Service Pension Scheme, regulated administration covering pension schemes, annuities and related products. Our activities are often mission-critical to our client (Cabinet Office) but not core to their organisations and cover administration, software provision and payments. Role Summary We deliver world class customer service to a variety of clients and the and the department will continue to grow in 2022, You will be working on a number of projects and support with knowledge capture, training and coaching of new team members as well as QA and development once they join their teams, you will also be responsible for maintaining documents and in some cases meeting with SME'S from other areas to ensure positive outcomes for our members. Core Duties/Responsibilities: Carry out projects and ad-hoc activities as determined by the Head of department Support training team with knowledge capture and training delivery Become department SME on all schemes. Review and support on delivery of colleague QA Develop world class people Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Resolving complex (sometimes confidential) customer enquiries Drafting of non-standard correspondence in response to customer enquiries. Collating and analysing data and produces routine reports Performing and issuing pension calculations including manual calculations Provision of technical guidance to other team members Provide on-the-job coaching to department colleagues Attend client meetings where necessary Other tasks as required. Skills, Capabilities and Attributes Previous pensions experience is essential Good legislative and technical knowledge Excellent attention to detail and capable of following defined processes and procedures Strong communication skills The desire to deliver exceptional customer service Proven track record of quality, timely delivery The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills MyCSP Benefits Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer. 28 days holiday Bank Holidays Performance related bonus Eye Care Vouchers Life Assurance MyCSP Discount- 7.5% off major retailers Annual Dividend We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.