Are you a professional Customer Service Representative looking for a new position?
We have an exciting opportunity for a Customer Service Representative to join a well-established company in their Customer Services Team in Cradley Heath
The purpose of the role is to make quotes, orders and everything associated with offering a high level of customer service.
Main duties to include:
* Processing of customer enquiries, orders and correspondence – communicating via email, teams and telephone.
* Checking stock availability and lead times on SAP
* Make quotations in SAP and actively follow up on them
* Inform new and existing customers about our products and procedures
* Order entry in SAP
* Follow up open orders, stock and MTO
* Inform customers of actions and price changes
* Working with other members in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
* Handle any type of complaint in a proficient way and recording in internal systems
* Create/provide documents (Certpro, Customs, COO)
* Allocating shipment method and price
* Invoice queries and credit request creation
Experience required:
* Minimum 5 years in customer facing roles – ideally in a customer service team
* SAP experience required
* Experience in a corporate environment
* Commercial skills to follow up quotes and projects
* Working in a multicultural environment
* Knowledge of export regulations advantageous
* Good application of Microsoft Software including Excel, Word, Teams
* Sage 200 experience desirable
* Experience in the lifting industry desirable
* Technical know-how of products and spare parts or willing to learn
What on offer:
* Permanent contract
* Competitive rate of pay
* Company Sick Pay Scheme
* Company Pension Scheme
* Life insurance
* 25 days holiday, plus bank holidays
Working hours: Monday to Thursday 8.30am to 5pm, and 8.30am to 4.30pm Friday, with a 30-minute unpaid lunch break each day (39.5 hours.
If you are passionate about providing excellent customer service we would like to hear from you