Membership Operations Administration Manager
Location: Bracknell
Salary: £35,000
Hours: Full-time, 37 hours per week
Work Location: On-site
Full time / Permanent
Remarkable Jobs is hiring on behalf of our amazing client.
We are seeking a Membership Operations Manager to join their team in Bracknell. This is a hands-on and varied role requiring strong project management and organisational skills, with a focus on delivering exceptional value to members.
Membership Operations Manager Role:
As the Membership Operations Manager, you will play a key role in implementing the strategic membership plan. You will drive member engagement, oversee a diverse events programme, and ensure high levels of operational excellence across all membership services.
Membership Operations Manager Key Responsibilities:
* Manage the member events programme, from content planning to delivery.
* Lead the subscription renewals process including invoicing and collections.
* Oversee new membership applications and onboarding, as well as the resignations process.
* Coordinate engaging membership communications (newsletters, case studies, etc.).
* Maintain accurate member records and ensure system and process efficiency.
* Gather insights on members and competitors to inform strategic decisions.
* Provide outstanding customer service across all touchpoints.
* Support digital engagement throughout the annual membership cycle.
What They Are Looking For:
Essential:
* 3–5 years’ relevant experience in operations, project management, or events.
* Proficient IT user with experience in Microsoft packages, CRM, and CMS tools.
* Strong organisational skills and attention to detail.
* Excellent communication and customer service abilities.
* Able to work both independently and collaboratively.
Desirable:
* Experience delivering presentations and running meetings.
Membership Operations Manager Key Attributes:
* Proactive and able to prioritise workload.
* Self-motivated with a strong team ethic.
* A focus on continuous improvement and service delivery.
If you’re ready to take on a varied and rewarding role as a Membership Operations Manager, we’d love to hear from you.
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