HMRC is the UKs tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UKs public services and help families and individuals with targeted financial support. HMRCs Fraud Investigation Service (FIS) is responsible for the departments civil and criminal investigations. FIS provides HMRC with an effective investigation arm to enforce the Departments compliance policies. This enables the Department to deliver against the strategic responsibilities across all the taxes and duties it administers. This includes complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system. FIS is home to a wide range of people with a variety of skills and professional backgrounds including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach. Covert Operations, Digital Exploitation (CODE) sits within HMRCs wider Fraud Investigation Service (FIS). Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description The Cybercrime Team utilise a range of technical capabilities, Intelligence tools and investigative work to detect, mitigate and investigate the most significant attacks against HMRCs online services, our customers, and our data. Consisting of 3 strands working together to reduce cyber enabled harm to UK citizens, businesses and HMRC from organised criminal networks using technology to fraudulently access customers devices and online accounts. Strategy and Business Management This key area underpins and brings together the vision, purpose, and insights of the Cybercrime team. It ensures the ambition, strategic direction and priorities for the teams Strategy are set and actioned against HMRCs Strategy, the Risk Treatment Plan and Tactical priorities. Business Management fulfils a variety of roles and functions in support of the Senior Leadership Team and wider team, including, inbox/diary management, recruitment, change management, knowledge management, including training and corporate assurance. Technical Investigation The Technical Investigators use their specialist skills in Digital Forensics, online log data analysis, malware analysis and knowledge of cyberspace and cybercriminals tactics working alongside investigators to identify and develop investigations from inception to producing technical evidence for court. They use this insight to enhance HMRCs capability to defend and investigate cybercrime attacks. Intelligence, Investigation & Operational Engagement This area of the team utilises a range of covert and sensitive intelligence, investigation capabilities and partnerships to detect cybercrime attacks and identify online criminal actors posing a threat to HMRC online services, our data and customers. They conduct criminal investigations where appropriate and act as HMRCs link into the Cybercrime Law Enforcement and Intelligence communities in the UK and with our key international partners. This is underpinned by specialist Cybercrime intelligence coordination unit and Dedicated Disclosure Teams. Person specification You will employ your skills and experience in strategy and knowledge management to structure how we create, share, use and manage our data and knowledge to maximise our productivity and effectiveness. As an expanding team with a lot of data and many customers, you will bring a dedicated focus to organisation and efficiency. You will be supported and encouraged to apply your business administration knowledge to measurably improve team performance collaboratively, and to connect and continue your professional development with the wider HMRC and Civil Service Knowledge Management community. As a team we need to ensure we align our goals and objectives with HMRCs vision. You will use your strategy skills to assist in defining and developing the teams ambitions. Key Responsibilities and requirements: Be enthusiastic and confident applying proven concepts and strategies to capture, structure, value and leverage our information to enhance team performance and impact. Develop, maintain and review current data and management systems to a new approach on Office 365, particularly Power BI, and secure the continuous buy-in of the team Capture tacit knowledge and insights from cybercrime investigators and transform that into accessible corporate knowledge that informs HMRC strategy and services. Act as the data person for the team, handling internal and external requests for information, and using this to continuously evolve how we capture and make data available to meet business objectives. Provide support to Senior Leadership Team through the delivery of Management Information and statistics. Act as escalation point for internal and external customers. Establish relationships and work closely with internal teams, external service providers, keeping all parties informed as required. Support the implementation of policies, write SOPs. Support senior management with urgent and essential tasks, carrying out project work when required. Manage all aspects of team meetings, events and conferences. Expectation to complete an introductory Cybercrime course This role comes with the expectation of regular travel to HMRC Regional Centres, particularly Bristol, Stratford and Nottingham. Essential Criteria Sound knowledge of implementing knowledge management systems and processes based on recognised models in the field. Demonstrable experience in applying principles of knowledge and data management in an IT environment. Confidence in using Microsoft Office 365 services for establishing and maintaining a knowledge management system. Sound knowledge of how a Strategy supports the business. Knowledge of Cybercrime Excellent ability to communicate complex information to a variety of audiences both verbally and written. The ability to work independently, prioritising work accordingly. Desirable Criteria Data analytic skills Knowledge of HMRC systems Understanding of Cybercrime risks Project Management experience Leadership skills ADZN1_UKTJ