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Silver Arrow are looking for a Service Administrator - Warranty & Maintenance for our transport client based in Leicester - this is a permanent position.
We are currently seeking a Service Administrator - Warranty & Maintenance to support workshop operations by managing technician job cards and processing repair, maintenance, and warranty claims.
This is a fantastic opportunity for someone with a keen eye for detail and a passion for keeping things running smoothly behind the scenes.
Your Shift Pattern:
* Monday - Friday
* 0800 - 1630
* £27,736 depending on experience.
Your Job:
* Collect and review job cards from technicians to ensure all work is accurately recorded.
* Input repair and maintenance data into our service management system.
* Work within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller.
* Prepare and submit warranty claims to manufacturers and suppliers in line with company standards.
* Track claim status and follow up on pending or rejected submissions.
* Liaise with technicians and service managers to clarify job details and ensure compliance.
* Maintain accurate records of all service and warranty documentation.
* Support the wider service team with administrative tasks as needed.
What we need from you:
* Experience in a service administration or warranty processing role (truck or automotive industry preferred).
* Experience within a heavy vehicle dealership and service department.
* A high standard of Excel and may have even used ESA Mantis (parts identifier system) or something similar.
* Strong attention to detail and excellent organisational skills.
* Confident using workshop management systems and Microsoft Office.
* Knowledge of truck components and service processes is a plus.
* A proven track record within a supervisory capacity as this role does sometimes require you to work independently on the service reception.
* Pension up to 8%
* Life Cover
* Yearly Bonus
* Virtual GP
* Health cash plan.
Call our recruitment team today on 01925 815048
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