Overview
An excellent opportunity to join a well-established company as an Apprentice Customer Service Practitioner.
Company: RECRUITMENT HELPLINE LTD
Location: Royston, SG8
Job Type: Full-Time, Permanent
Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance.
Schedule: Monday - Friday, 7:30am - 4:00pm
18-month apprenticeship with the opportunity for permanent employment; post-apprenticeship salary: £26,000 per year.
About the Role
The company is hiring a Customer Service Apprentice to join their friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification.
Responsibilities
* Handling customer and supplier enquiries (phone, email, and face-to-face)
* Updating records and maintaining internal systems
* Supporting admin for sales, estimating, and operations teams
* Coordinating orders and following up on delivery status
* Delivering professional, prompt customer service
* Contributing to service improvement processes
Training Details
Study is delivered through a blended learning approach, combining online tutor-led sessions with face-to-face support at the employers premises. Apprentices will be supported by a dedicated tutor and have access to structured training throughout the programme. The apprenticeship concludes with an End-Point Assessment (EPA), during which the learner will demonstrate the required knowledge, skills, and behaviours to successfully complete the course.
Candidate Requirements
* Great communication and organisation skills
* Positive attitude and willingness to learn
* Basic IT confidence (Word, Outlook, Excel)
Company Benefits
* No experience required just reliability and enthusiasm
* Level 2 Customer Service Practitioner qualification
* Structured career development
* Progression to a permanent position
* £26,000 salary on successful completion of the programme
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
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