About The Role Join Origin, one of Europe’s leading speciality coffee roasters, in an exciting role at the heart of our digital growth. This is a hands-on, detail-driven opportunity to support and shape how our customers experience Origin online—across both our website and mobile app. Reporting into the Head of E-commerce, you’ll be responsible for supporting the team in the day-to-day management of our digital platforms, ensuring everything runs smoothly while consistently delivering best-in-class user experience. You’ll play a key role in delivering our digital strategy; supporting cross-functional projects, implementing campaigns, and maintaining seamless communication across teams. You'll collaborate closely with Brand, Marketing, Technology and Customer Service, and become an essential link between operational excellence and customer satisfaction in the digital space. What You’ll Doing Owning day-to-day management of our website and mobile app, keeping content fresh, functional, and fully optimised Creating and updating products, blogs, and landing pages, with SEO and internal systems in mind Monitoring site health daily and ensuring everything’s running smoothly Managing third-party apps and plugins, liaising with providers to troubleshoot and improve functionality Supporting digital campaign rollouts across the website and app, working with Brand and E-commerce Building, scheduling, and reporting on weekly email and app campaigns using Klaviyo and Firebase Assisting paid media activity across Google, Meta, Pinterest and more—ensuring everything aligns with the site Maintaining product accuracy across categories like coffee, subscriptions, and training, and supporting stock flow Analysing and reporting on performance weekly and monthly—plus responding to ad hoc requests Supporting Customer Service, coordinating copy and assets with Brand and Copywriter teams Bringing a customer-first lens to everything, ensuring a smooth, value-rich digital experience Keeping a close eye on competitors and brand inspiration, bringing fresh ideas to the table What You’ll Bring Skills & Behaviours Exceptional communication skills; verbal and written Comfortable with key E-commerce tools and platforms including Shopify, GA4, and Klaviyo Proficient in Excel and Google Sheets, with strong attention to detail Organised and dependable, capable of juggling multiple demands and priorities Collaborative problem-solver who works well with cross-functional teams Great taste and instinctively understands what’s on-brand for Origin Strategic thinking; able to connect day-to-day work to broader business goals Ownership mindset; managing stakeholder relationships and delivering high-quality work Values & Mindset A customer-first approach in everything you do Energised by meaningful relationships and partnerships; internally and externally Entrepreneurial spirit; you’re motivated by your wins and learn from your missteps Positive, proactive and resilient in the face of change or pressure Passionate about Origin’s values, products, brand, and the world of premium hospitality Open to feedback, with a drive for continuous personal and professional growth Why Origin 26 days holiday plus bank holidays All the coffee you could dream of – plus discounts on merch and partner products Work that’s meaningful, creative, and rooted in values B-Corp certified, industry-leading brand with a people-first culture SCA training and ongoing learning opportunities for all employees Enhanced family leave for every kind of parent Pension scheme with 5% employer contributions Access to a dedicated rewards platform for perks, discounts and recognition which includes an Employee Assistance Programme & 24/7 GP Service Enhanced sick pay, period leave & personal days Two paid volunteering days every year Why Join Us? At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable. Ready to elevate Origin’s digital presence and shape the future of speciality coffee? Join us on this exciting journey. Everyone is Welcome at Origin We believe that different perspectives make life richer and more inspiring. At Origin, we welcome everyone with open arms—regardless of race, colour, age, gender, sexual orientation, nationality, disability, parental status, or age. Even if your skills or experience don’t perfectly match a specific role, we still encourage you to apply. Your unique experience could be exactly what we’re looking for.