Order Management Analyst – French Speaker
Function: Shared Service Centre – Customer Fulfillment
Location: Frimley, Surrey. Please note this role is not eligible for relocation.
About the Role
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our French markets (retailers) and for the SCJ sales team for which you are responsible. You’ll also attend supply‑chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders to plan and organize every detail of the customer fulfilment journey.
About the Function
The Customer Supply Chain function is composed of five multilingual teams supporting our commercial businesses across the EMEA region, ensuring products are delivered on time, in full, to our customers.
What’s in it for you?
Flexible starting and finishing times + 4.5 day working week, 33 days annual leave including public holidays, profit share, pension, life cover & health insurance, shuttle bus from local train stations, Cycle to Work Scheme, EV charging, free parking, newly revamped gym with free classes and new spin studio.
Responsibilities
* Leverage communication and influencing skills in relation to order management, to maximise the customer case fill and on‑time delivery in line with departmental and customer targets.
* Work closely with other members of the customer fulfilment team and the Associate Manager to provide outstanding service to all customers.
* Maximise collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong relationships with local business partners to drive commercial and supply‑chain initiatives.
* Professionally manage stock allocations in line with local sales & supply‑chain teams’ expectations in low- or out‑of‑stock situations.
* Ensure effective management of new product listings and delists into customers through liaison with local sales & logistics service providers.
* Work closely with local sales teams and customers to ensure professional management of customer promotions/other trade events.
* Ensure accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
* Deliver ongoing effectiveness improvements to the order‑management activity using LEAN tools and methodologies.
Experience you’ll bring
* Fluent in English and French, written and verbal.
* Graduate calibre.
* Supply‑chain experience or understanding of end‑to‑end supply‑chain (desirable).
* Previous experience in customer services and order management (desirable).
* Intermediate level in Word, Excel and Outlook.
* Knowledge of Lean methodology & tools an advantage (desirable).
Behaviours you’ll need
* Ability to work under pressure and excellent attention to detail.
* Ability to establish collaborative and trusting business relationships through professional, proactive interactions.
* Good team player and must show flexibility/adaptability.
* Mindset to seek continuous improvement.
* Strong communication and influencing skills.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognise the breadth of human experience, and we work to celebrate it. Our goal is to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire and retain diverse talent.
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