Band 3 Senior Admin Officer - London Hub
This is a full time support to support the work of the London Breast Screening Admin Hub by accurate, efficient and timely execution of essential operational activities that support the call centre and all related administration functions, under the lead of the Office Manager.
Main duties of the job
To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure. To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence. To be fully competent in all administration functions required by the London Breast screening Administrative Hub .All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others' work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training. To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets. Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Previous applicants need not apply
Job responsibilities
Please see attached job description for more detail around main responsibilities and specification requirements
Person Specification
Qualifications
* 5 GCSE's or equivalent
* Key Skills Level 2 in Literacy or equivalent
Experience
* CurrentExperience of using information technology such as Word and Excel in work-related activities/Previous Administration Experience
* Experience of undertaking detailed, intensive work in a busy administrative environment
* Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
* Demonstrate awareness of issues around confidentiality
* Ability to work independently and under pressure
* Good organisational skills
* Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
* Able to sustain meticulous attention to accuracy and detail
* Good interpersonal and listening skills
* Able to handle difficult and distressing situations effectively
* Able to prioritise own workload to set and meet deadlines
* Able to compose correspondence and reports
* Able to work as part of a team
* Working knowledge of the NHSBSP
* Experience training others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
London Breast Screening Administration Hub, Edgware Community Hospital, Deansbrook House
£29,651 to £31,312 a yearper annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
Job locations
London Breast Screening Administration Hub, Edgware Community Hospital, Deansbrook House
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