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First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
As the Duty Security Manager, you will play a pivotal role in shaping a safe, secure, and welcoming environment for all who enter the venue. You will lead the day-to-day security operations with confidence and clarity overseeing the Security Operations Centre (SOC) and a dedicated team of security professionals. Your leadership will ensure that every shift runs smoothly, with regular briefings, strong team coordination, and adherence to safety protocols.
This is more than a supervisory role it is an opportunity to foster a culture of professionalism, accountability, and continuous improvement. You will work closely with senior leadership to align security initiatives with the venues broader goals, making a real impact on both operational excellence and guest experience
PLEASE NOTE: This is not a full-time position – it is an ad hoc role, and the ideal candidate should be happy to work as a Security Officer and CCTV Operator and work as an Event Security Supervisor for Events on site. The DSM Role could turn into a full-time role.
* Lead and manage the Security Operations Centre (SOC), ensuring efficient monitoring, incident response, and seamless coordination across security teams.
* Supervise and support security officers, ensuring they are well-prepared, briefed, and aligned with daily operational objectives and special assignments.
* Conduct daily operational briefings to communicate priorities, updates, and potential risks to the security team.
* Design and implement training programs to enhance the skills, knowledge, and performance of all security personnel.
* Foster a professional, supportive team environment through effective leadership, coaching, and continuous feedback.
* Maintain clear, confident communication with clients, guests, and internal departments to ensure smooth operations.
* Collaborate with senior management to report on security performance, share insights, and recommend operational improvements.
* Adhere to all site-specific SOPs to ensure consistent, compliant, and safe security operations.
* Maintain up-to-date knowledge of SOPs and apply them effectively in both routine and emergency scenarios.
* Participate in ongoing SOP and policy-related training as required.
Required Skills:
* Demonstrated experience as a Security Manager or Supervisor, with a strong background in team leadership and SOC operations.
* Excellent verbal and written communication, with the ability to deliver clear and professional updates.
* Strategic mindset with a proactive, business-oriented approach to decision-making and accountability.
* Proficiency in computer systems, including SOC technologies and administrative tools.
Qualifications:
* Valid SIA Door Supervisor (DS) Licence
* Valid SIA CCTV Licence
About Company
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
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