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Senior Customer Service Executive, Reading
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Client:
Xact Placements
Location:
Reading, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6d92078ca861
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Our client based in Reading, Berkshire is currently looking to recruit a to join their small friendly Customer Service Team.
This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you’ll need to have a flexible, proactive approach to your work.
This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.
Duties:
* Managing incoming calls and coordinating orders.
* Monitoring shipments and addressing delivery issues.
* Facilitating communication for new customer accounts.
* Performing administrative duties and maintaining documentation.
* Supporting the onboarding of new customers and engaging with stakeholders.
* Assisting in bids and proposals, and maintaining accurate account records.
* Participating in account reviews and ensuring adherence to SLAs
* Collaborating with Finance to resolve payment issues.
* Increasing awareness of Company services and solutions.
Requirements:
* You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
* Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makers.
* Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
* Proficient in the Microsoft Office suite.
* Excellent literacy and administration skills,and have dealt withcustomer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business context.
* Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
* Great attention to detail, high standards and a sense of pride, resulting in a job well done.
* Team player with excellent timekeeping.
* Basic Salary up to £28,000 depending on experience
* Free on-site car parking
* Within walking distance to Train Station
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