The Indigo Development Operations Team delivers services that support, maintain, and enhance internal system tools used across the business. In addition, the team offers customer-facing 'add-on' services—such as customer portals, system integrations, and custom development— to clients who engage with our core offerings, including NOC, FLM, and Project delivery services." The Business Analyst is responsible for leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes. Principle Accountabilities / Objectives: • Collaborate effectively with business users, customers, and the systems team to align on project goals and requirements. • Proactively engage with stakeholders to communicate progress, manage expectations, and address concerns. • Identify and understand business and customer needs, ensuring they are clearly communicated to the delivery team. • Conduct business analysis to a level that supports accurate scoping, planning, and successful project delivery. • Continuously refine and enhance business analysis practices to improve quality and efficiency. • Actively contribute to the ongoing development of systems team processes and capabilities, supporting a culture of continuous improvement Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About You Main Responsibilities: Business situation analysis - Determine the investigating approach such as interviews, shadowing, workshops etc. Ensuring collection of both qualitative & quantitative data. - Defining problems and analysing root causes. Feasibility assessment - Support documentation of solution options, including cost / benefit, impact & risk analysis. Requirements definition & management - Fully managing the requirements lifecycle. Eliciting, documenting, analysing & organizing requirements. Acceptance testing - Devising acceptance test cases & scenarios. - Planning, executing & reporting the outcome of acceptance tests Business process improvement - Documenting, analysing & designing business processes. Stakeholder relationship management - Identifying stakeholders. Manage, monitor & improve stakeholder relationships. - Implement stakeholder engagement / communication plans. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About Us At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button