Join to apply for the Resident Liaison Officer role at Equans UK & Ireland.
Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full‑time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works.
As a Resident Liaison Officer, you’ll act as the main point of contact between residents, our site team, and project managers — helping to minimise disruption, manage expectations, and maintain strong relationships within the local community.
Key Responsibilities
* Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
* Work closely with site managers and supervisors to ensure residents’ needs are understood and met.
* Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
* Attend and support resident meetings, open days, and community engagement events.
* Keep accurate records of resident interactions, access arrangements, and any special requirements.
* Ensure residents’ homes are treated with care and respect during all works.
* Promote Equans’ commitment to excellent customer service and community partnership.
Who You Are
* Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
* Excellent communication and interpersonal skills, with the ability to build trust quickly.
* Organised and proactive, able to manage multiple tasks and priorities effectively.
* Empathetic and patient, with a professional and approachable manner.
* Confident working independently and as part of a wider site/project team.
* Strong IT and administrative skills for managing resident data and communications.
What We Offer
* Competitive salary and benefits package
* 25 days annual leave + bank holidays
* Pension scheme and life assurance
* Employee benefits platform with discounts and wellbeing support
* Opportunities for professional development and career progression within Equans
Who We Are
At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do — and our Resident Liaison Officers play a crucial part in helping us deliver high‑quality, resident‑focused service on every project.
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