Resident Liaison Officer | Leicester Start Date: May 2026 Project: Major Cladding Remediation (East Midlands & Northern Region) The Role: What You'll Be Doing You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process. Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up. Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations. Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases. Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally. Maintaining an accurate RLO tracker and resident contact logs for the Project Manager. What You Need to Do the Job To hit the ground running this May, you'll need a specific mix of site experience and "people" skills: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments. A basic understanding of the new safety regulations and how they impact resident communication. Ability to use digital reporting tools and Microsoft Office to track resident interactions. A valid UK driving license and your own transport to cover sites across the Leicester area and occasionally the wider region. High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents