Job Title
Neighbourhood Officer
Team
Neighbourhood
Service
Neighbourhoods
Responsible to
Neighbourhood Manager
Salary
£33,330
Job Summary
The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.
Benefits of working with Ongo
* 30 days paid holiday plus bank holidays and your birthday off
* Exceptional leave
* 15 hours per year paid volunteering
* Annual pay review
* Mileage reimbursement at 46p per mile
* Free parking (pass provided)
* “No sick days” voucher
* 9.5% pension contribution (Aviva)
* 3x salary life assurance policy
* Enhanced maternity/paternity pay
* Simply Health package (including Pro-counselling for family members)
* Housing Perks
* Agile working
* Home working equipment provided
* Local gym discounts
* Discounts at Costa and Starbucks (town centre)
* Car lease scheme
Main Responsibilities
* Deliver tenancy management services, ensuring policies and procedures are adhered to.
* Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
* Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and complete tenancy sign‑ups, ensuring agreements are fully explained and understood.
* Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
* Address tenancy breaches, including investigating abandoned properties.
* Provide excellent customer service to ensure tenants and residents take pride in their homes and communities.
* Highlight and address emerging estate and community issues affecting sustainability.
* Manage anti‑social behaviour cases with a proactive approach, focusing on early intervention.
* Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery.
* Actively promote customer involvement and encourage participation in decision‑making.
* Collaborate with internal departments and external agencies to resolve tenancy and community challenges.
* Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
* Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
* Be aware of safeguarding vulnerable adults and children and report concerns via Ongo's safeguarding policies and procedures.
Skills, Competence, Experience Required
* Strong understanding of housing legislation and social housing challenges.
* Awareness of housing management governance and best practices.
* Sound judgment and decision‑making skills.
* Ability to prioritise workload, meet deadlines, and handle pressure effectively.
* Strong written, verbal, and interpersonal communication skills.
* Ability to work independently and as part of a team.
* Competence in using housing management systems and maintaining accurate records.
* Customer‑focused approach to service delivery.
* Resilience, empathy and conflict resolution skills.
* A full UK driving licence and access to a personal vehicle.
Working Environment
* This role requires a personal safety device.
* Predominantly work in the neighbourhood on a daily basis, in a variety of weather conditions, walking distances and climbing stairs while carrying equipment.
* Some working from home or in an office environment.
* Visit tenants in a range of properties, including high‑rise flats.
* Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions.
* May include occasional evening or weekend work to attend meetings.
* Follow health and safety protocols when visiting properties, including wearing PPE where required.
CLOSING DATE FOR APPLICATIONS IS NOON 27 FEBRUARY 2026
INTERVIEWS WILL BE HELD 6 MARCH 2026
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.
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