Advice Support Officer
Age UK Leeds is a leading local voluntary sector organisation providing high quality services to improve the health and well‑being of older people in Leeds.
Are you looking for a role that is varied and challenging, where you have the potential to make a real difference and improve the lives of older people in Leeds? If so, we at Age UK Leeds are recruiting for an Advice Support Officer to work as part of our Information Services Team.
Service: Information Services
Salary: Scale 4 £24,909 pro rata
Hours: 28 hours per week (to include Fridays)
Closing Date: 28th November 2025
Interview Date: TBC
Location: Age UK Leeds, Leeds City Centre
It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both).
Are you looking for an exciting opportunity, working within an established team?
At Age UK Leeds we are passionate about providing an excellent Advice and Information Services to people aged 50+. We offer free, impartial holistic advice on a wide range of issues; including money matters, applying for benefits (pension age), social care, aids and adaptations and consumer issues and energy switching.
This role will assist the Operations Manager and Advice Staff to ensure the effective and efficient operation of the Age UK Leeds Advice service. It will also work alongside the Receptionist and other administrative roles in the wider team, providing essential reception and support service at our city centre office. The role has a varied job description and will allow the successful candidate to showcase a wide range of administrative, IT and communication skills. Ability to use Microsoft programmes to a high standard is essential for this role, in particular Word and Excel.
The post is part‑time (up to 28 hours per week) but will be required to work Fridays. We may consider recruiting two candidates for this role, totalling up to 28 hours per week, to ensure we meet the requirements of the service.
If you would like to find out more about being part of a friendly and busy team, please call the Advice and Information Services Operational Manager on 07562 437037 or 0113 389 3000.
How to Apply
To apply for this role please download the following documents from our Age UK Leeds “work for us” website which make up the application pack. All applicants must complete the application form; CVs are not accepted.
* Application Form
* Age UK Leeds Background
* Equality and Diversity Policy
* Equality and Diversity Monitoring Form
* Job Description
* Person Specification
* Recruitment of Ex‑Offenders Policy
* Tell us what you think
Please submit your completed application and monitoring form to our HR Officer by email at humanresources@ageukleeds.org.uk or by post to Human Resources, Age UK Leeds, Bradbury Building, Mark Lane, Leeds, LS2 8JA. Postal applications must reach us the working day before the deadline to be considered for shortlisting.
For further information about applying for the role contact the HR Officer on 07395 851568.
Application packs may be available in other formats on request.
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