Norfolk Community Health and Care NHS Trust
Personal Assistant to ICUCR
The closing date is 07 October 2025
To provide comprehensive, confidential PA, secretarial and administrative support at senior director and senior management level, ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness. To supervise and support the ICUCR (Intermediate Care & Urgent Community Response) Admin Team and Stroke Admin Team.
The post holder will be the PA for the Operations Director of ICUCR (Intermediate Care & Urgent Community Response),and will also provide administration support for other senior managers of ICUCR.
This is a part time, 15 hour per week Band 4 permanent role. The shifts will ideally need to be worked across 3 days, 5 hours per shift. Shift times will need to be within core working hours, i.e. 08:30-13:30 or 09:00-14:00. This post will job share with another PA who works Tuesday\'s, Wednesday\'s and Thursday\'s. Therefore shifts on a Monday and Friday are essential, to provide support from Mon - Fri for the Senior Leadership and admin teams which the post supervises.
Main duties of the job
The ideal candidate will have a positive can-do attitude, with experience of providing comprehensive administration, preferably at a senior level.
As a Band 4, the post holder will also be expected to supervise the Stroke Admin team, as well as the ICUCR Admin team, alongside the other PA which this post job shares with. The ICUCR Admin and Stroke Admin teams consists of 7 staff in total. Therefore, supervisory experience and skills will also be essential for this role.
This base for this post is at the Norwich Community Hospital.
About us
Apply now to join an organisation that has been awarded an 0"Outstanding" rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
* Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
* Opportunity to join the NHS pension scheme.
* Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources).
* Supportive positive culture that is Well-Led with regular supervision.
* Comprehensive in house and external training programmes available.
* NHS discounts and many more.
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Job responsibilities
Please refer to the attached job description and person specification for the detailed responsibilities.
Person Specification
Qualifications
* Numerate and literate, with Maths and English GCSE (Level 4 /Grade C or above), or equivalent
* Higher level of education - A levels or above
* NVQ Level 3 in Business Administration or equivalent experience
* RSA typing or equivalent experience
* Shorthand, or equivalent qualification
Experience
* Proven administration experience in a busy office environment
* Proven experience of working in a senior secretarial position
* Proven experience of prioritisation of work and coping under pressure to meet deadlines
* Proven ability to organise and service meetings
* Minute taking experience
* Proven experience of working as part of a team
* Proven experience of supervisory and management skills
* Knowledge of NHS ordering systems
* Knowledge of SystmOne
* Previous NHS Experience
Skills, Abilities and Knowledge
* Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
* Good organisational skills
* Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
* Good keyboard and IT skills
* Accuracy and attention to detail
* Articulate, calm, polite and well-motivated with a positive attitude to customer care
* Customer Care Skills
* Enhanced IT skills
Communication
* Able to communicate effectively in written and verbal English language
Personal Attributes
* Able to identify with the Trust\'s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
* Able to make own transport arrangements
* Flexible attitude and approach to work to meet the needs of the service
Personal and People Development
* Proof of own personal development
* Enthusiastic and motivated
* Committed to providing the best possible service to patients
* Team player
* Able to work on own initiative
* Tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Norfolk Community Health and Care NHS Trust
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