GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also monitor shipments and communicate proactively with customers to ensure excellent service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Enter customer orders accurately and ensure timely processing.
* Product Allocation & Logistics: Support order allocation and coordinate with the warehouse for shipment preparation and dispatch.
* Customer Communication: Track orders, monitor shipments, and update customers and internal teams on delivery status, delays, and changes.
* Cross-Functional Collaboration: Work with Sales, Logistics, and Operations teams to resolve issues and ensure smooth order processing.
* Performance Monitoring: Track KPIs such as order fulfillment and customer satisfaction, report issues, and suggest process improvements.
Skills and Experience Required:
* At least 3 years experience in wholesale operations and customer service.
* Language: German OR French.
* Understanding of order processing, logistics, and after-sales service.
* Strong communication skills, customer-focused mindset.
* Organized, detail-oriented, able to manage multiple priorities.
* Proficient in Microsoft Office and ERP or order management systems.
* Proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience, plus annual bonus, staff discount, and pension contribution.
Holidays: 33 days (including Bank Holidays).
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