FULL TIME - 42hrs - 4 nights on, 4 nights off Portsmouth Core Homelessness provides support to up to 62 adults, who are homeless or at risk of homelessness. This service operates across three locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support clients with their individual needs to enable them to gain the life skills to move on to lower or independent supported living. If you are looking for a fast paced, exciting role, where you can make a real difference to the lives of those who you support, then this is the role for you! JOB PURPOSE To be part of the night team to keep our clients and services, safe. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps MAIN RESPONSIBILITIES To provide informal support to clients and be a listening ear To complete wellbeing checks for all residents at agreed times and to meet their needs To monitor the service and surrounding areas that are covered by CCTV To deal with any incidents that may arise and contact external services when necessary To maintain clean and tidy communal areas, carry out cleaning tasks when required To provide detailed handovers to day staff, regarding client safety and support information To triage out of hours issues which may arise and contact the on-call manager where applicable To support your colleagues managing the night service, where required To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role may require a full drivers’ licence and access to a vehicle This role will require you to work with clients on a one-to-one basis This role will require you to work nights and/or weekends This role will require you to lone work DESIRABLE CRITERIA Experience in similar sectors Experience in customer service roles ESSENTIAL CRITERIA Good communication skills Clear verbal and written English Good keyboard skills for data inputting Basic knowledge of Microsoft Outlook, Excel and Word Polite and assertive manner Ability to self-motivate as you will work on your own Collaborate well in a team Ability to respond calmly in a crisis Have an interest and genuine concern for homelessness and related issues We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.