ACCOUNT MANAGER : CREWE : A GBP 28,000 : A GBP 38,000 BASIC SALARY (SUBJECT TO EXPERIENCE)
Due to continued success and constant growth, we are looking an experienced Account Manager to join our award winning web and software design company based in Crewe.
COMPANY BACKGROUND
Our client truly understands that their employees are their biggest asset and recognises that everyone is a key factor to the companies continued success. This is an excellent chance to build a rewarding career at a company that develops cutting:edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about this role is the variety the team enjoys : there usually over 50 projects at any given time
ACCOUNT MANAGER JOB PURPOSE
Working with a diverse range of clients, you will be responsible for a portfolio of new and existing customers. Co:ordinating the delivery of new web and software projects and the maintenance of existing solutions .
ACCOUNT MANAGER DUTIES
* Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information and support they need to work effectively.
* Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.
* Track project costs ensuring that the project remains within the initial estimates.
* Hold meetings with internal development and testing resources to ensure that resources are aware of their priorities.
* Help to mitigate potential blockers and resolve issues calmly and efficiently.
* Apply firm but fair judgement in sensitive situations, including changes to budget.
* Hold update calls/video calls with clients to advise on the progress of tasks.
* Keep internal departments updated on the progress of projects, raising any concerns and providing ideas to resolve issues.
* Help clients stay up:to:date with the latest advances in digital by effectively communicating software upgrades and best practices.
* Maximise account revenue by spotting opportunities for further design and development work and upselling CSIs other services.
* Ensure that retainer clients are using their contracted hours effectively.
* Attend face:to:face meetings with clients, when required.
* Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.
* Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.
ACCOUNT MANAGER ESSENTIAL REQUIREMENTS
* Excellent organisational skills with the ability to juggle multiple priorities.
* The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.
* Strong people skills, and excellent communication : both verbal and written : with the ability to understand technical lingo, and articulate technical ideas to non:technical audiences.
* A proactive mindset with a keen eye for commercial opportunities.
* A background in sales or client management would be very beneficial.
* Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential.
* A willingness to learn and adapt as part of a dynamic team.
ACCOUNT MANAGER DESIRABLE REQUIREMENTS
* Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.
* Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).
* The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.
* Degree educated.
ACCOUNT MANAGER PACKAGE
* Working Mon