Job Description
Head of Customer Insights
Chester | Highly Competitive/ fitting salary with flex
Zachary Daniels is proud to be partnering with a leading consumer brand to appoint a Head of Retail & Customer Insight.
This is a senior leadership role responsible for driving customer insight, market intelligence, and advanced analytics to shape commercial strategy and accelerate growth.
The Role:
* Lead the end-to-end customer insight and analytics strategy
* Deliver deep understanding of customer behaviour, needs, and trends
* Own market intelligence, competitor insight, and external data sources
* Drive advanced analytics including segmentation, CLV, churn, and propensity modelling
* Leverage AI and machine learning to scale insight and prediction
* Translate insight into clear, actionable recommendations for senior leaders
* Influence pricing, promotions, marketing, loyalty, and digital experience
* Lead and develop a high-performing insight and analytics team
About You:
* Senior insight or analytics leader from a consumer, retail, or ecommerce environment
* Strong commercial mindset with the ability to influence at senior level
* Experienced in customer analytics, research, and data-led decision making
* Curious, collaborative, and confident driving change
Why Apply?