STRICTLY NO AGENCIES
Job Type: Part time or Full-Time
Hours of work: TBC
Immediate start for the right candidate.
We are a successful healthcare distribution company based in Bacup, Lancashire and are currently seeking an enthusiastic, positive and self-motivated Sales Administrator to support the Sales Team and provide a first-class level of customer service.
You will have an excellent, confident telephone manner and communication skills both verbally and written. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties with good attention to detail in a busy environment is also required.
This role involves regular telephone communication with customers, promoting our products, managing emails, inputting orders, generating quotes, updating customer records, and assisting with administrative tasks. The ideal candidate is detail-oriented, proactive, and confident in handling multiple tasks, while providing exceptional customer service.
Key Responsibilities:
* Assist the Sales Team in managing client relationships by maintaining regular communication with our customers.
* Answer and make phone calls confidently, assisting both customers and internal teams with a professional and friendly approach providing a polite support to resolve issues quickly, answer questions, and manage requests.
* Process and manage customer orders received by email/telephone/website using Prof.It Plus software.
* Review and manage the picking lists, ensuring all part and complete orders are processed.
* Actively promote products, sales and services.
* Keep up to date customer records using CRM software and follow up on sales leads effectively.
* General filing and clerical tasks.
Required Qualifications and Skills:
* Proven experience in a sales administration or customer service role.
* Strong organisational and multitasking skills with the ability to handle a high volume of orders, emails, client queries and maintain accuracy.
* Excellent telephone communication skills, with the ability to manage conversations professionally and efficiently.
* Strong attention to detail and excellent problem-solving abilities, especially when handling client queries and order discrepancies
* Ability to work under pressure with strict deadlines.
* Ability to take initiative and work effectively as part of a team, supporting team goals while managing individual responsibilities.
* A positive, can-do attitude with a willingness to learn new skills and take on challenges
* Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with order processing systems (CRM)
* Good Sense of Humour: We value a fun, positive work environment, and a good sense of humour is always appreciated
Why Join Us?
* Training Provided: Comprehensive on-the-job training will be provided to ensure you succeed in the role.
Company Benefits: 20 days holiday (excluding bank holidays). Healthcare cash plan after 1 years' service, Free on-site Parking
Job Types: Full-time, Part-time, Permanent
Pay: £12.50 per hour
Expected hours: No less than 25 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Ability to commute/relocate:
* Bacup OL13 8BZ: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales Administration: 2 years (required)
Work Location: In person