Join to apply for the Legal Advisor - Minor Traumatic Brain Injury role at Carpenters Group.
Job Purpose
To manage and progress a caseload of minor traumatic brain injury claims with a value of up to £25,000 arising from road traffic accidents, ensuring timely, efficient, and fair resolution in accordance with the legal and regulatory standards. The role involves assessing medical evidence, liaising with legal representatives, medical experts, and clients. The File Handler plays a key role in delivering high-quality, compassionate service while protecting the insurers financial and reputational interests.
Key Responsibilities
* Proactively and efficiently run a case load that will consist of a mix of OIC and MOJ RTA claims with the intention of maximising damages for our client by considering and pursuing all relevant heads of loss for clients who have suffered minor traumatic head injury claims or other claims where the value is less than £25,000.
* Identify and flag vulnerable clients from the outset and record why those vulnerabilities required extra time, care and attention every time you transact with the client.
* Obtain all relevant evidence (medical or otherwise) to establish liability and value, ensuring you follow departmental practice of which agency to instruct.
* Liaise with approved panel medical experts as necessary.
* Continually risk assess from the outset and the duration of the case to ensure that the prospects of success are sufficient to justify continuance; consult your manager if prospects fall below 51%.
* Carry out due diligence of clients at key stages in the case and warn about fraud and fundamental dishonesty.
* Ensure proceedings are issued in good time before expiry of limitation and comply with Court directions in a timely manner.
* Support peers with file reviews and assist if requested; take over cases from other teams if requested by your manager or Head of Department.
* Instruct Counsel and attend conferences when necessary, either in person or remotely.
* Ensure clear and unequivocal instructions are obtained from relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented.
* Proactively manage your schedule entries in an appropriate order of priority.
* Proactively take ownership of your performance against targets using the system.
Experience And Knowledge
* A file handler in the personal injury field with experience running their own caseload.
* Good working knowledge of the CPR, relevant case law and legislation.
* Understanding of the Intermediate Track Fixed Fee regime introduced in October 2023.
* Excellent client care and analytical skills, including providing written and oral advice clearly and concisely.
* Ability to liaise and build rapport with external agencies during the life of a claim, including medical agencies, investigators, and barristers.
* Good IT skills with knowledge of VF or a similar case management system and essential MS Office knowledge.
* Excellent time management and organisational skills, with a calm and methodical approach and a flexible attitude to resolving issues.
* Team player who can assist colleagues, step in when needed, and provide support.
* Ability to listen, learn and continually improve knowledge; good communicator with empathy and patience.
Here at Carpenters Group, diversity and inclusion matter; we welcome applications from everyone and believe in equal opportunities for all.
About Us
Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500-strong team across seven office locations, providing legal support and outsourced claim solutions in partnership with insurers.
As a great place to work, our core values underpin how we behave. We offer training and development, invest in our people, and support their growth and wellbeing. Carpenters Group provides a place for you to achieve your potential.
Benefits
* Minimum 25 days’ holiday plus bank holidays
* Holiday buy and sell scheme
* Hybrid working model
* 2 x Volunteering days
* Matched Giving up to £250 for personal charity fundraising
* Medicash cash plan for health-related costs
* Medicash app with wellbeing tools
* Discounts and cash back through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Wellbeing Champions network
* Training and development opportunities
* Funded social events
* Dress for your day policy
Seniority level: Entry level
Employment type: Full-time
Job function: Legal
Industries: Legal Services
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