Head of Workplace & Platform Service We are considering applicants in - London/Leeds/Dublin Style of work - Hybrid working with some travel As our Head of Workplace in Flutter Tech Global Services function, you will establish and lead a diverse, multi-location, set of Architecture and Engineering teams, focusing predominantly on workplace tooling. Your role will develop and deliver a roadmap of change for Flutter, establishing a SaaS/cloud-enabled function that can support the group's ambitions. You will work with all brands across the Flutter Group, ensuring their requirements are understood and promoting knowledge share. You must be effective at articulating the business opportunity, promoting SaaS/cloud enablement, methodologies for successful migration, and commercial gain. You should be comfortable working with cross-functional global teams in dynamic organisations, as the role will have interdependencies with our partner teams and our own architecture/engineering teams across various functions in various brands. Ideally you will have experience working with enterprise organisations on large-scale migration/modernisation transformation projects. This will have involved a customer-obsessed and collaborative approach, coupled with a strong technical understanding to provide confidence and answer questions, an ability to engage and help crystallise business benefits of migrations, demonstrate a good understanding of cloud solutions, and a passion for helping to transform using cloud technologies. Who are we? We're a FTSE 40 global leader in sports betting and gaming with annual revenues of over £4bn. Its strong and diverse portfolio of market-leading brands and best-in-class products provides its 13 million customers excitement and entertainment in a safe and responsible way. Brands include Paddy Power, Sky Betting and Gaming, Betfair, Sportsbet, FanDuel, and PokerStars. Our vision for global technology is to achieve competitive advantage for our divisions by collaborating on areas of technology that benefit from our global scale, while maintaining divisional autonomy in other areas. Key Responsibilities: Responsible for building and leading Architecture and Engineering teams that will provide global workplace tooling and office technologies across the Flutter Group. Form an integral part of the Global Services leadership team, setting and executing our Workplace Strategy. Define appropriate workplace tooling requirements to support the overall Flutter ambition, leading on all Procurement requirements and maintaining a cost-conscious approach throughout. Develop a new Flutter workplace experience for Flutter Group users, focusing predominantly on enhancing the current user experience and diminishing existing dependencies on our divisions. Work closely with other Group functions, including HR, Comms, Finance, L&D, and create a more efficient ecosystem of how we work alongside these teams and support their requirement Develop suitable operational processes, working closely with Service Management to ensure satisfactory service and operational support. Maintain close working relationships with Security teams (tech and assurance) to ensure our workplace is secure and meets governance requirements. Engage continuously with Workplace leaders across Flutter's brands, encouraging and influencing alignment, whilst ensuring our global services meet their needs. Maintain a commercial focus and explore synergies across the group. Develop and attend the global Workplace Architecture Forum (WAF), ensuring brand alignment, best practice and governance of how we are using our workplace tools and platforms across the Group. Provide training, mentoring, consulting, and knowledge transfer to the team members. Establish appropriate processes/procedures, policies and reporting for all tooling and systems introduced. Coordinate day-to-day tasks and projects, ensuring all work is captured, prioritised and delivered using agile methodologies. Maintain full budget control, asset/inventory management and capacity of all resources. Promote a mentality of continuous improvement, whether through enhancement of services or automation of manual tasks. Assist architecture and engineering teams in the evaluation, analysis, design, and implementation of enterprise programs and projects. Key Skills: Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation. Extensive experience of building, leading and transforming workplace teams. Subject matter expert of workplace technologies, with demonstrable experience of developing SaaS/cloud technologies, including the migration from on-prem to cloud services. Excellent knowledge of Identity tools (Okta and Sailpoint), collaboration tools (Slack and Atlassian), service tools (ServiceNow and Jira Service Mgr) and Intelligent Automation (Workato). Solid understanding of Office Technologies, including WIFI, Audio & Visual, and Print & Scan. Good understanding of development tooling such as GitHub. Good awareness and understanding of AWS Cloud and Security architecture and technologies, including current IT Security compliance and regulatory standards. Excellent understanding of Service Management and Service Lifecycle frameworks. Working with cross-functional and remote teams, developing and mentoring team members to achieve the highest standards. Strong written and verbal communication skills, ability to communicate effectively with all levels of audience including executive leadership. Powerful analytical and problem-solving skills, including the ability to develop solutions in new and creative ways. Ability to independently clarify and assess issues and effectively prioritize workload. Competent in the field of business change, with an ability to drive change across large organisations and ensure adoption of changes. A proven track record of delivering solutions with an outcome/value focus, leading at scale to successfully deliver against strategic objectives. Benefits: Uncapped Holiday Allowance (you read that right) Enhanced Pension Scheme (please ask for your location and we will share) Bonus Scheme Life Assurance, Income protection, Private healthcare (with option to add dependent) £1,000 annual self-development learning fund & Access to thousands of Udemy courses Invest via the Company Share save Scheme, Discount vouchers, Volunteering days. 'Take 20' work from another location for up to 20 days Enhanced Parental Leave Policy - Maternity up to 52weeks, including 6months 100% pay. Paternity/Adoption leave and paid time off for appointments. Reward portal eg. electric car scheme, gym membership discounts etc. On-site Gym, Canteen and Gaming area At Flutter we're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us one of the Top Workplaces in the area. Our values /attributes Big Thinker: Constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for Flutter; contributes to the functional and the Flutter strategy, mapping and aligning efforts to strategic imperatives. Effective Communicator : Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energise and motivate others throughout Flutter; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of diverse perspectives. Commercially Savvy: Makes it their business to be aware and anticipate emerging external factors and changing market dynamics; constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; has deep understanding of business drivers and the industry to guide decisions and lead others. Customer Obsessed: Builds and maintains strong relationships with stakeholders; champions the needs of customers and the importance of exceeding expectations; builds and delivers solutions that exceed customer expectations; prioritises customer satisfaction and builds commitment in others to provide outstanding service. Nimble: Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned. Wins Together: Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries. Resilient: Creates a climate where people are curious, resilient, determined, learn and adapt; handles and manages crises effectively; anticipates and shows the way forward during setbacks; builds energy in others to stick with it/ to stay on track / push through.