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The role coordinates and champions resident wellbeing and engagement across B&M Care Homes by mentoring home-based teams, leading community projects, and ensuring evidence-informed, inclusive programmes. It supports staff training, audits, and events while embedding values-led, dementia-friendly practices that enhance resident quality of life.
Rate of Pay: To be discussed at interview
Contract Type: Part Time
Contract Hours: 20 hours
Location: B&M Care Homes
Reports to: Head of Engagement and Resident Wellbeing
To coordinate and champion resident wellbeing and engagement across all homes ensuring that all initiatives reflect person-centred, dementia-friendly, and community-embedded values. This role supports the home-based Engagement Leads and Activity Organisers, coordinating initiatives that cultivate meaningful connection, therapeutic enrichment, and inclusive participation.
Key Responsibilities
* Engagement Coordination: Support and mentor home-based Engagement Leads and Activity Organisers to deliver vibrant, evidence-informed wellbeing engagement programmes
* Coordinate shadow shifts and onboarding support for new team members, nurturing values-led practice
* Lead and evaluate community dementia projects aligned with B&M Care's Enhanced Rose Model vision
* Home Leadership & Support: Schedule and conduct internal audits around wellbeing activities, ensuring compliance and continuous improvement
* Support the home to deliver actions agreed from audits
* Champion and facilitate PCS (Person-Centred Software) training and ongoing digital fluency for engagement staff
* The Hideaway: Support, and cover for, The Hideaway Promoter
* Support The Hideaway Promoter to link with the home managers and engagement leads to coordinate meaningful events and visits to the hideaway
* Community & Event Engagement: Liaise with external partners to initiate and sustain community-based engagement initiatives
* Coordinate events and focus groups with The Head of E&W
* Facilitate mini bus awareness training to include competency to drive and health and safety aspects
* Support homes to translate resident feedback and lived experience into co-designed engagement activities/QA
Qualifications & Experience
* NVQ Level 3 in Health & Social Care or equivalent desirable
* NAPA qualification Demonstrable experience in resident wellbeing, activity coordination, and community engagement within a care setting
* Strong knowledge of dementia and care
* Proficient in digital systems such as PCS, Microsoft, excel and PowerPoint
* Full driving licence and use of own car
* Flexibility to work as support is planned to meet the needs of the care homes
Personal Attributes
* Empathetic
* Organised
* Resourceful
* Strong communication
* Mentoring skills
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