Job Description
Department of Place
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Sport & Culture
Bradford Theatres - Box Office Sales Clerk
Band 4 - £12,761 - £13,016 pa (actual salary + pay award pending)
25 hours per week
Permanent
Based at the Box Office – Windsor Baths
Unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office
The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016, requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.
The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate. Therefore, it is essential that you provide examples in your application.
Bradford Theatres are looking to recruit an experienced Box Office Sales Clerk (part time) to join a busy dynamic Box Office sales team, working on a wide variety of shows and other projects across the four venues under the Bradford Theatres umbrella: Alhambra Theatre, St George’s Hall, The Studio in the city centre and King’s Hall & Winter Garden at Ilkley.
With existing experience in a sales / customer service role, this is an excellent opportunity for you to continue a career in a Box Office sales environment. You’ll be working with large scale visiting production companies such as Disney, National Theatre, Royal Shakespeare Company, Cameron Mackintosh Ltd, Northern Ballet, Matthew Bourne's New Adventures and The Dance Consortium. There is also a wide variety of medium and small scale shows which visit the venues, including the best in music, top stand-up comedians, one of the UK’s longest running Orchestral Seasons, as well as one of the most popular annual pantomimes in Yorkshire.
You will be a proactive member of the busy Box Office team which sells Bradford Theatres show tickets and other services to the general public, in person, over the telephone, by post, online and through Ticket Agencies. You will be required to maintain excellent standards of customer service, have excellent communication skills, demonstrate the ability to work on your own initiative in a busy sales environment, and provide a helpful, courteous information and enquiry service to members of the public at all times.
To meet the fluctuating demands of a busy Box Office, you must be able to demonstrate:
•\tMinimum of 12 months’ continuous experience of dealing with customers over the telephone and face to face on the front line in a busy working environment
•\tAbility to communicate clearly and effectively with members of the public and other Theatres staff and council departments
•\tAbility to process bookings / payments in cash, cheque, gift voucher and credit/debit card using a CRM & ticketing system
•\tAbility to use standard and non-standard IT systems and packages
For further information regarding this post please contact Heather Leeming. xsngvjr
Closing Date: 7th November 2022
If you wish to apply for this role please click APPLY.