Floating SM Shop Manager 6 Month FTC (Floating over the London area – Trades 7 days a week. Base shop to be Pimlico).
Sue Ryder Charity shop – 37.5 Hours per week over 7 days – £12.94 per hour + rewards & Benefits.
About the Role
As a proactive shop manager you will use your retail experience to drive business, push sales, achieve targets, and manage a volunteer team. The role requires commercial awareness, leadership, and strong IT and financial administration skills.
Responsibilities
* Use skills and retail experience to drive business, push sales and achieve targets.
* Lead the team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, looking to the manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage stock processes through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience.
* People management experience (reviews/1:1/volunteer recruitment/team meetings).
* Experience with KPI and target setting.
* Strong IT skills (admin, emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail or charity retail managerial experience.
* Health and safety knowledge.
* Minimal Microsoft Office packages or equivalent.
* High street retail, leisure or hospitality background.
* Merchandising/stock rotation experience.
Benefits
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* and lots more.
Closing date
8th May.
Commitment to Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
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