Position Title
Team Leader
Shift Pattern
Monday to Friday, 09:00-17:30
Job summary
As a Team Leader within CDW’s Supply chain your role will be to plan, organise, direct and drive a team to deliver business objectives through motivation and engagement whilst promoting the CDW culture and values. To ensure product is processed in a safe manner ensuring standards are met.
Supporting the team in the smooth and efficient running of the department. Fostering a can‑do approach and continual improvement culture in all functions ensuring Health & safety standards are met.
Success measures
* All SLAs within the designated area of responsibility achieved.
* All coworkers trained and signed off in accordance with the skills matrix.
* A high % of coworkers are cross functional and skill fade is mitigated.
* All coworkers operating at or above target productivity rates.
* Coworkers not achieving rates are referred for performance management.
* All agency coworkers engagement tasks such as 121s up to date where appropriate.
What you will do
* Daily workflow management - utilising available resource effectively and raising operational blockers to SLA adherence.
* Collaboration – working closely with other leaders to move resource to meet demands and cross functional training is front of mind.
* Visibility - Be seen at all times by the team, giving a sense of support, leading from the front.
* Housekeeping - Maintain a clean and safe working environment to support operational efficiency.
* Respond effectively to any issues within designated area of responsibility.
* Process documentation updates and suitability checks.
* Ensure training and sign offs are completed and Skills matrix updated.
* Safety leadership - Complete relevant documentation to comply with H&S legislation and create and foster a safety culture.
* Log and investigate errors in a timely manner.
* Ensure radio comms are maintained.
* Conduct agency coworker 121s, Return to work interviews and performance feedback.
* Audit WMS timesheets to help identify performance concerns and high performers.
* Ensure handover KPIS are completed consistently.
* Log performance discussions including error logging and timesheet rates.
* Conduct team briefs and pass on team communications.
* Role versatility - Step up responsibilities in Supervisor absence (with support and training).
What we expect of you
* Knowledge/Awareness of warehouse operational roles.
* Experience in leading and developing a team.
* Microsoft Office skills.
* Excellent communication skills.
* Understanding and utilising Performance KPIs.
* Ability to create and maintain basic spreadsheets and analyse data.
* Have identified/delivered on Cost saving initiatives.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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