Overview
Join to apply for the Business Support Administrator role at Penelope.
Were Penelope - We provide IT support and services to charities and social enterprises across the UK. Although were an MSP, we focus on quality of service and delivering good solutions rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We have offices in Bath and London. You will be instrumental in helping us grow Penelope as a business while assisting our portfolio of charities, social enterprises and not-for-profit organisations deliver their valuable work in society.
About You
We are looking for a detail-oriented business support administrator who will facilitate in different aspects of day-to-day operations at Penelope. You will have attention to the smallest details and excellent communication skills with a strong customer service ethos; an excellent communicator with well-developed interpersonal skills and the ability to streamline and improve processes.
Responsibilities
* Assisting with bookkeeping and record keeping of inventory/stock, etc
* Multitasking on projects
* Spearheading process and organizational improvements
* Assisting with client onboarding, ensuring that everyone on the team has what they need to do their job
* Organising and reviewing invoices/charges for our clients
* Organising and reviewing stock levels
* Lead management and follow-up with potential clients
* Enhance customer retention
* Ensure that we are sticking to best practice processes that we have outlined and are refining
* Educating clients about company products and services and how to make a purchase
* Communicating with clients and building positive relationships
* Preparing plans to help streamline and improve business operations
As a Business Support Administrator, You Will Be
* Analytical, numerate, data oriented, results driven
* Highly computer literate and proficient in all Microsoft Office platforms
* Flexible and adaptable
* Excellent communication and interpersonal skills
* Highly organised, efficient and able to multitask
* Proactive with the initiative while maintaining attention to detail
* Good research skills, data analysis and the ability to translate complex data into a simple format
* Excellent bookkeeping skills and proficiency with relevant computer software
* Excellent filing and sorting skills and the ability to manage business correspondence
* Ability to work under pressure and manage conflicting deadlines
* Highly self-motivated with a proactive approach and flexibility in a busy changing environment
What we’re offering
* A negotiable salary dependent on experience
* A supportive, stimulating, and nurturing environment where you can thrive
* 22 days holiday plus bank holidays
* Generous pension scheme
* Electric vehicle salary sacrifice scheme
* Cycle to work salary sacrifice scheme
* Cinema/Cultural/Gym membership
* Potential for hybrid working
* A fun office environment with some clever colleagues
* Opportunity to grow with us – access to training and further qualifications
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Administrative and Support Services
Referral information and other postings are not part of the active job description.
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