Role Profile
Role: Account Manager – Existing Customers (Regional / Small Accounts) and New Business
Location: Regional (South East) / Field-based/ Hybrid
Working Hours: 37.5 hours per week, Monday to Friday
Package: Up to £60,000 per annum + £5,000 car allowance + commission
Role Overview
As an Account Manager with our customer's Fire Division, you will be responsible for managing and developing relationships with an allocated portfolio of existing regional and small-sized customer accounts. The role is focused on retaining customers, protecting margin, and growing revenue through the sale and renewal of maintenance contracts, monitoring services, and small works.
You will act as the primary point of contact for your accounts, ensuring consistent service delivery, high levels of customer satisfaction, and proactive engagement.
Primary growth of the business is in the maintenance sector across the region for all fire-related products and equipment, including installation/small works and projects.
Key Responsibilities
Account Ownership & Relationship Management
* • Own and manage the day-to-day relationship with an assigned portfolio of existing clients.
* • Act as the primary point of contact, ensuring responsive and professional communication.
* • Build strong working relationships to support long-term retention and customer satisfaction.
* • Reduce churn through proactive engagement and structured account management.
Sales, Retention & Growth
* • Sell and renew maintenance contracts, ensuring continued compliance and service continuity.
* • Promote and secure monitoring services, system upgrades, additions, and small works opportunities.
* • Identify growth opportunities within existing accounts and convert them into additional revenue streams.
* • Protect divisional margin through accurate pricing, effective negotiation, and contract management.
Service Coordination & Delivery
* • Conduct regular account reviews to assess performance, service history, risk, and future requirements.
* • Collaborate with operations, engineering, and customer service teams to ensure smooth service delivery.
* • Provide timely responses to customer queries, ensuring issues are resolved efficiently and professionally.
Performance Management & Reporting
* • Maintain accurate CRM records, renewal dates, activity logs, pipelines, and forecasts.
* • Monitor account performance against retention, revenue, and margin targets.
* • Track competitor activity and customer feedback to support divisional strategy and continuous improvement.
Essential Skills & Attributes
* • Proven experience in account management, ideally within fire safety and life safety.
* • Strong commercial focus with the ability to manage renewals, margins, and account profitability.
* • Ability to identify and convert opportunities for maintenance, monitoring, upgrades, and small works.
* • Excellent communication and relationship-building skills across a wide range of customer types.
* • Highly organised with strong follow-up discipline and attention to detail.
* • Proactive approach to reducing churn and maintaining long-term client relationships.
* • Comfortable managing a large portfolio of smaller accounts with varying needs.
* • Strong problem-solving skills and ability to coordinate solutions across internal teams.
* • Experience working with CRM systems and managing forecast information.
* Technical Fire Alarm experience mandatory skill set.