Social network you want to login/join with:
One Stop - Customer Service Assistant, London
Client: One Stop
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: f0ee01d6d632
Job Views: 40
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
One Stop • Handsworth • Apply by 30-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and excellent service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety training in all tasks.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living company values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct pay.
* Following security procedures and wearing safety equipment to ensure safety.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts.
* Keeping the store clean, tidy, and organized.
* Potentially managing shifts in the absence of managers.
* Following all training to ensure safety and legality.
* If applicable, duties include managing the Post Office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to suit different life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services.
As a Tesco subsidiary, we operate independently with support from three distribution centers in Brownhills, Nursling, and Wakefield.
Please Note
Applicants must be above the school leaver age. Check the specific age for your country.
Colleague Benefits include:
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% at Tesco Mobile, including shared deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Health check discounts at Tesco Pharmacy
* Discounted cash plans, savings schemes, and various retail discounts
#J-18808-Ljbffr