We are seeking a strategic and results-driven Operations Director to lead the national delivery of planned maintenance, responsive repairs, and void property refurbishment across our £500 million social housing portfolio. This executive role is central to driving operational excellence, commercial performance, and customer satisfaction across all service lines. Key Responsibilities * Strategic Leadership: Develop and execute operational strategies that align with corporate objectives and deliver sustainable growth across planned, responsive, and voids contracts * National Oversight: Lead regional operations teams to ensure consistent, high-quality service delivery across all contracts and geographies * Performance Management: Set and monitor KPIs for productivity, cost control, compliance, and customer satisfaction. Drive continuous improvement and innovation * Stakeholder Engagement: Build and maintain strong relationships with housing associations, local authorities, and other partners. Ensure contract retention and growth through exceptional service delivery * Commercial Accountability: Oversee budgets, forecasts, and P&L performance. Collaborate with commercial and finance teams to ensure profitability and value for money * Compliance & Risk: Ensure full compliance with health & safety, regulatory standards, and contractual obligations. Champion a culture of safety and accountability * People Leadership: Inspire and lead a high-performing workforce. Promote talent development, succession planning, and a culture of inclusion and excellence * Digital Transformation: Support the adoption of technology and data-driven decision-making to enhance operational efficiency and customer experience Skills & Experience * Proven experience in a senior operational leadership role within the social housing or property services sector * Strong track record of managing large-scale contracts across planned maintenance, responsive repairs, and voids * Commercially astute with deep understanding of contract management, compliance, and service delivery * Exceptional leadership, communication, and stakeholder management skills * Experience managing multi-site teams and delivering services nationally * Strategic thinker with the ability to translate vision into operational success Qualifications * Degree in Construction Management, Business, or related field (preferred) * Chartered membership of CIOB, RICS, or equivalent (desirable)