Medical Centre Lead Administrator
UK Defence Academy, Swindon, SN6 8LA
Permanent, Full time, (37 hours a week)
Salary: £26,108.78 per annum plus benefits
Week 1 hours: Monday – Thursday 07:45 – 15:45; Friday 07:45 – 15:15
Week 2 hours: Monday – Thursday 08:30 – 16:30; Friday 08:30 – 16:00
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post‑graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco has an exciting new role as a Medical Centre Lead Administrator at the Defence Academy. You'll work collaboratively with the customer, becoming a key member of the medical support team in a very active, hands‑on, customer‑facing, rewarding role. You'll support with admin tasks and support the Medical Centre Specialist Coordinator at the Defence Academy.
Key Accountabilities
* Process and despatch medical documentation and ensure that patient records are correctly maintained to a high standard, current and available when requested.
* Maintaining the appointment system and managing daily clinics on Defence Medical Information Capability Programme (DMICP).
* Complete opening and closing checks for the medical centre and checks for the nursing team when not available.
* Ensure telephone enquiries are dealt with promptly and ensure telephones are answered in the absence of other staff.
* Book in the dispensed medication when delivered from the Pharmacy and pass onto patients, using the Gov notify text messaging service.
* Register/deregister patients onto the medical IT system (Defence Medical Information Capability Programme (DMICP)) in accordance with current DPHC policy.
* Completion of training relevant to role provided by Serco and Defence Primary Healthcare.
* Upkeep and maintain the patient appointment and referral spreadsheet.
What you'll need to do the role
* Previous experience of working within a Medical Centre or similar role would be advantageous.
* Previous Administration experience.
* PC literate, with experience in MS Office including Outlook, Word, Excel and PowerPoint.
* Ability to work unsupervised.
* Ability to cope under pressure.
This role will require an SC clearance.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.
Other benefits of working on this site include:
* Free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Fully equipped riding stables, with the opportunity for lessons.
* Other sporting facilities include tennis courts, Astro‑turf football pitches and much more.
What we offer
* Salary: Competitive salaries with annual reviews
* Pension: Up to 6% contributory pension scheme
* Holidays: 25 days annual leave plus bank holidays
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.
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