Location: Ipswich, Suffolk
Employment Type: Full-time, On-site
Salary: £24,000 - £28,000 (DOE)
Company Type: Managed Service Provider (MSP)
About the Role
We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider (MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service.
This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment.
Key Responsibilities
1. Provide 1st line technical support via phone, email, and remote tools
2. Log, prioritise, and manage incidents and service requests through the helpdesk system
3. Diagnose and resolve hardware, software, and networking issues
4. Escalate complex issues to 2nd line or specialist teams when required
5. Assist with user account management, password resets, and system access
6. Maintain accurate documentation of tickets, resolutions, and procedures
7. Support desktop, laptop, and printer installations and configurations
8. Deliver excellent customer service and maintain strong ...