Location: Atlas Business Park – ManchesterWorking hours: Monday – Friday 40 hours per weekSalary: £27,500 per annum
Job details
Working within the Systems Support team and the National Technical Services Managers and a nationwide team of engineers, the Customer Service Planner will ensure all
Statutory and non-statutory PPMs, remedial and reactive tasks are planned and assigned to one of our engineers for action.
Main duties:
1. Allocate PPM and reactive work at least four weeks in advance, based on scheduled output from QFM.
2. Provide a monthly report to the Systems Support Manager, Head of Support, and National Technical Services Manager monthly to confirm the workforce schedule.
3. Update the engineers' web portal at least 4 weeks in advance, to ensure engineers are aware of planned works.
4. Liaise with the relevant site contact to confirm the engineer's attendance.
In addition to the above, you will provide feedback to the Systems Support Manager and the National Technical Services Manager regarding any missed inspections or any identified engineer issues that require review. You will ensure that labour resourcing is always updated and contains all the relevant contact details for their appropriate area. You will be required to undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.Person Specification:To be successful in this role, you will have previous experience of call centre of call logging systems, the ability to work to deadlines with excellent management skills, as well as the ability to work to deadlines with excellent time management skills. You will have effective problem-solving skills and the ability to work calmly under pressure.
Additional requirements include:
5. GCSE (or ‘O' Level/Standard Grade equivalent) passes in Maths and English
6. ‘A' Level passes or
equivalent
7. Reliable
8. Detail conscious
9. Results/tasks orientated
10. Excellent negotiation skills