Destination park operations lead

Job Description

Destination Park Operations Lead
Permanent
Grade 6 - £54,495- £64,811
Consultation grade - subject to formal evaluation under the Equal Pay Programme
Working 36.5 hours per week

Shape Exceptional Visitor Experiences Across Birmingham

Birmingham City Council is seeking a dynamic and driven Destination Park Operations Lead to take strategic and operational ownership of some of the city’s most valued outdoor spaces.

This is a unique opportunity to lead a team of Park Managers, enhance visitor experiences, and ensure our destination parks operate at the highest standards, every single day.

If you’re an experienced operational leader who thrives in a fast-paced environment, enjoys working outdoors, and is passionate about service excellence, we’d love to hear from you.

This exciting new position sits within the Parks & Green Spaces division and will provide strategic leadership across the maintenance, operational performance, and commercial development of Birmingham’s Destination Parks.

We’re looking for an Operational Leader who brings…

• Proven experience in operations, ideally within grounds maintenance or outdoor environments
• Strong leadership skills with the ability to motivate and develop teams
• Understanding of health & safety, risk management, and compliance
• Experience in financial management, resource planning, and performance monitoring
• A customer focused mindset with a passion for high-quality service delivery
• Excellent organisational and problem-solving skills
• Strong stakeholder management and collaboration abilities
• A proactive, hands-on approach with resilience in a dynamic environment

You will have direct responsibility for the Birmingham’s Destination Park, the Wildlife & Nature Conservation Centre and Plant Nurseries, ensuring high standards of service, sustainability, and visitor engagement.

What you’ll be doing...

• Lead, inspire, and develop a high-performing parks operations teams
• Oversee the day-to-day running of destination parks, ensuring safe, efficient operations
• Drive exceptional visitor experiences and set standards for customer service
• Manage budgets, resources, and operational planning effectively
• Ensure compliance with health, safety, and environmental regulations
• Work collaboratively with internal teams and external partners
• Identify opportunities for innovation, commercial growth, and continuous improvement

This is more than a job; it’s an opportunity to shape the future of Birmingham’s green spaces and make a real impact on communities and visitors across the city.

What we offer in return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling

If you’re passionate about the natural environment, driven to improve services, and ready to make a real difference in Birmingham’s communities, we want to hear from you.