At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
The Role
We are currently looking for a Service Supervisors to join our busy Warrington office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
* All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
* Ensuring all planned visits are completed per calendar month.
* Reviewing and influencing engineers productivity
* Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
* Managing isolated lifts to ensure minimum downtime and rapid resolution.
* Co-ordinating external and internal training requirements and mentoring the teams progression.
* Undertaking Maintenance Audits and ensuring overall H&S compliance
* Providing customer technical support as required and improvement and repair
What Were Looking For
* To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
* Or come from an Engineering background ( Mechanical or Electronics)
* Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
* Clean UK driving licence (essential)
* Right to Work in the UK (mandatory)
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job we offer long-term career development within a stable and growing company. xsngvjr
What We Offer:
Attractive Salary: Competitive pay that reflects your skills and experience
Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
Peace of Mind: Life Inssurance to support you and your loved ones
Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
Eye Care: Eyecare vouchers to help keep your vision sharp
Recognition for Longevity: Long Service Awards to celebrate your milestones with us
Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements
* To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
* Or come from an Engineering background ( Mechanical or Electronics)
* Must be eligible to work within the UK
* Must have a clean UK driving licence