Your newpany
This is an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for itsmitment to innovation, customer service, and employee development, thispany offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued.
Your new role
As an IT Support analyst, you’ll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You’ll manage iing cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you’ll also contribute to first-level activities and collaborate with global teams to drive service excellence.
This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern, covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training.
What you'll need to succeed
To thrive in this role, you’ll bring:
1. 2+ years’ experience in a technical helpdesk or IT support role
2. Strong customer service skills and a proactive mindset
3. Working knowledge of Windows OS (Windows 7 onwards)
4. Basic networking knowledge
5. Experience with SQL and database management (preferred)
6. Understanding of payment systems and processes (preferred)
7. Excellentmunication, problem-solving, and time management skills
What you'll get in return
You’ll receive apetitive salary, market-leading benefits, and access to a quarterly perks programme. Thepany promotes a healthy work-life balance with hybrid working arrangements and supports continuous learning through professional certifications and leadership development. The culture is inclusive, collaborative, and driven by innovation – offering a supportive environment where you can grow and make a real impact.