Overview
The Infrastructure Engineer is responsible for supporting and maintaining Responsiv Assist and Responsiv Cloud services, including support for IBM middleware, databases, and open-source software across Linux and Windows systems. The role involves resolving support tickets, performing software installations and upgrades, proactive monitoring and management of cloud and customer platforms, and delivering infrastructure improvement projects. The engineer will contribute to technical planning, documentation, and knowledge sharing, ensuring work is completed to agreed deadlines, quality standards, and budgets.
Responsibilities
* Provide support for Responsiv Assist and Responsiv Cloud services
* Resolve support tickets and perform software installations and upgrades
* Manage proactive monitoring and maintenance of cloud and customer platforms
* Deliver infrastructure improvement projects and technical planning
* Contribute to documentation, knowledge sharing, and ensure adherence to deadlines, quality, and budget
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