Overview
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
Responsibilities
* Maintain up to date patient electron records using Hive System. To support effective patient management.
* Manage the email account and actions arising from communications received via this, mail, and all other channels, including MS teams.
* Take messages and telephone calls from staff, patients, relatives and other liaison with internal and external departments or organizations and deal with their enquiries, referring on where required, providing reports and correspondence, and arranging outpatient appointments as necessary.
* Proactively support patients to access MyMFT, championing its benefits within the department.
* Liaison with Consultants, Nurse Practitioners, General Practitioners, and other Health Professionals.
* Responsible for completing work in a timely manner consistent with departmental practice or protocol.
* Work in a manner consistent with Trust and local policies and procedures, protocols etc.
* Assist in the provision of specific tasks and audits required by the directorate. Ensuring Annual leave etc is documented and actioned accordingly.
* Follow Trust policies to arrange procedures, investigations, appointments, and admissions, and contribute to outpatient and inpatient waiting list processes for patients in liaison with other departments, including the Central Booking Team (CBT) as required.
* Attendance at meetings to take minutes and log actions as required by the directorate.
* Prepare stationery orders for authorisation by the Office Supervisor or Administration Manager.
* To assist in any other reasonable duties required by the directorate.
* Use of the electronic patient record (Hive).
Additional organisational information
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate.
We’ve created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We’re embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Candidate information
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. You’ll also need to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity and how to apply
Diversity Matters. MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Tuesday 30 Sep 2025
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