IT Support EngineerWe're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solveplex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This role is fully on-site, the IT Support team work from our London (Moorgate) Office 5 days per week.
IT Support at Capital on Tap IT Support operates within the IT Services team, working in conjunction with Infrastructure and Security teams they provide first class end user support across all IT needs and also provide system implementation, administration and support for all internal domain services such as internal networks, wifimunications, AV setup, and software/hardware administration.
What You'll Be Doing We are looking to hire an IT support engineer to assist our users withputer hardware and software issues. You will be required to work on-site in our London office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues.
To ensure success as an IT support engineer, you should have some priormercial knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues. You'll be:
1. Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.
2. Providing assistance to our customer operations teams in relation to thepany's bespoke applications
3. Contacting users to find out the nature of the problem.
4. Troubleshooting hardware and software issues.
5. Installing and maintaining hardware andputer peripherals.
6. Installing and upgrading operating systems andputer software.
7. Taking responsibility for adhering to ticket SLA's for yourself and the wider team.
8. Troubleshooting networking and connection issues.
9. Advising on software or hardware upgrades.
10. Providing basic training inputer operation and management.
11. Setting up office equipment and assisting with office and team relocations.
12. Setting up new equipment and accounts for new joiners to the business.
13. Assisting with the management and maintenance of user accounts across multiple platforms.
14. Taking ownership of managing and maintaining the asset register.
15. Providing feedback on processes and helping to improve these using previous experience.
16. Generating documentation for processes.
17. Prepared to be part of an on-call rota covering out of hours support.
We're Looking For Required skills:
18. Priormercial work experience as a desktop/IT support engineer or support technician.
19. Knowledge of popular operating systems, software applications, and remote connection systems such as Microsoft Windows 10/11, Azure Active Directory, Google Workspace Slack, Jira, Office 365, Intune, Autopilot, Mac OS
20. Advanced knowledge ofputer hardware systems (Dell laptop and desktops preferred).
21. Ability to solveplex hardware and software issues.
22. Ability to travel and work after hours when necessary.
23. Excellent interpersonal skills.
24. Good written and verbalmunication skills.
Nice to have skills:
25. Experience or exposure to data administration and SQL
26. Experience with OS patching upgrade management.
27. Appreciation of working within IT Security frameworks such as ISO27001, NIST
28. Experience or exposure toputer networking (Cisco, Palo Alto)
29. Microsoft or IT-related certifications (ITIL,pTIA, etc) preferred.
Diversity & Inclusion We wee, consider and encourage applications from anyone who shares ourmitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
Interview Process
First stage: 15-30 minute intro and values call with Talent Partner or Team Manager (Video call)
Second stage: 45-60 minute CV overview and technical assessment with Team Manager (Video call)
Final stage: 45-60 minute culture and technical chat with Office Management and IT team member (In person)
Other Info Check out our 'Top Tips' for interviewing.
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Email careers@capitalontap if you have any questions.
Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.) Job ID 8122172002