Key Responsibilities
* Liaise daily with your assigned customers, with the primary objective of ensuring a smooth and successful delivery against an agreed deployment plan.
* Acting as a point of contact for both internal and external customers on all matters relating to physical store deployments.
* Assist the customer with any queries relating to their deployment plan / installations.
* Establish a clear channel of formal communications, so that each customer has a clear understanding of the progress of their deployment.
* Manage a portfolio of client deployments.
* Seek out opportunities for process improvements and discuss these with your line manager.
* Deal with issues as they arise and understand when to escape.
* Review installation signoff reports to ensure quality standards are being maintained by installation teams / external partners.
* Work with the project team to facilitate the smooth transition from Project pilot phase to Operational deployment.
* Understand and negotiate availability of internal deployment resources.
* Provide regular stock forecasts for planned installations to ensure supply meets demand in line with customer deployment rate.
* Act as a single point of contact responsible for managing and maintaining the deployment activities and schedule starting with pilot sites leading up to full deployment.
* Set the right tone for your customers and continue to shape the client's positive impression of Acrelec through regular engagement and accurate updates.
* Ensure finance team are informed of all deployments completed to facilitate accurate and timely billing.
* Be committed to providing the highest level of customer service whilst managing multiple client requests.
* Liaise with internal and external stakeholders.
* Consistently and accurately update client information in Acrelec's tracking system.
* Generate reports on a weekly basis to the Acrelec Management team on weekly deployment activities.
* Support the wider operational team as required.
* Determine the client's expectations, requirements, as well as those of third‑party providers to ensure project internal processes align to these requirements.
Essential Skills Required
* Attention to detail and a highly organised and proactive nature.
* Experience of working in a customer‑facing role, servicing multiple clients or stakeholders.
* Proven track record of delivering multiple deployments in a fast‑paced environment.
* Strong customer service ethic and excellent organisational skills.
* Experience in co‑ordinating a number of time‑critical activities alongside daily routine tasks.
* Excellent customer service skills, via both written and verbal communications.
* Calm under pressure and an ability to reprioritise at short notice.
* Solid knowledge of Excel for managing spreadsheet trackers.
* Great organisational skills, able to multitask and manage multiple workloads in tandem.
* Good communication skills – both written and verbal.
Desirable Skills Required
* Previous experience of QSR / Retail solutions.
* Familiar with POS/EPOS/Payment systems.
* In‑depth knowledge of more complex Excel tasks (VLOOKUPs / IF statements).
* Experience of working with finance teams (purchase orders, invoicing, PMOs).
* A good awareness of IT hardware (PC components) and software (OS awareness) fundamentals.
* Experience in retail deployments or similar, along with familiarity with common PC components.
* Ability to work to own initiative.
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