* Hands on technical configuration of key Elekta applications, including application enhancements and upgrades* Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using Elekta’s ITSM ticket tool (ServiceNow)* Handle/analyse application incidents - troubleshooting of the key Elekta solution incidents. Act as technical expert for user support issues* Perform end user administration and security configuration, e.g. account creation and permission changes* Support the evaluation, configuration and deployment of selected new applications* Support IT solutions roll-out and user adoption in regional organization and business functions* Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications* Provide functional support, drive adoption, and Identify the need for user training, working with SME’s and Product Managers to support training of key business applications* Prepare information and maintain technical documentation/material* Collaborate with other global IT functions (e.g. IT PMO and IT Services) to support project delivery and standardise the overall support process, including incident and access request management, identifying opportunities to optimise and shift-left* Partner with the business and support the key user community* Collaboration and coordination with external vendors* Excellent troubleshooting and problem-solving skills* Shows initiative and creativity in solving problems* Ability to interact appropriately and effectively with customers* Excellent communication skills and able to deal with people at all levels.* Strong interpersonal communication and positive influencing skills, capable of working on own initiative whilst also being an effective team player.* Bachelors in Information Technology or similar area, or other relevant degree* Knowledge and practical experience of the key application in scope, administration, configuration, support, security model* Knowledge of ITIL (nice to have)* Experience in an IT support/help desk or SW support environment is preferable* 4 years experience with Enovia* o Knowledge/experience in: MQL, TCL* o Change process* Preferred: Project management, Requirements gathering, Testing.
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