Role Overview
We are looking to recruit a Learning and Development Administrator to support BDO's Shared Service Centre (SSC). The SSC team provides essential support across the firm, and this role will contribute to the PQ (Professional Qualifications) Group service delivery, ensuring internal customer needs and SLAs are met.
This role reports to the Learning and Development Team Leader and will work closely with the Professional Qualifications and SSC L&D Team to manage central administration and enable the analysis of the learning offering. The focus is on developing subject‑matter expertise in L&D administration and representing industry best practice.
Responsibilities
Provide day‑to‑day administration support for the PQ Group service delivery, including coordination with internal customers and adherence to SLA requirements.
Collaborate with the Professional Qualifications and SSC L&D Team to centralise administrative processes and support learning offering analysis.
Act as a subject‑matter expert in L&D administration, staying current on industry best practice and contributing to continuous improvement of delivery.
Qualifications and Experience
* Experience working with learning management systems.
* Experience managing external vendors, billing, invoicing, and service level agreements.
* Excellent IT and Excel skills.
* Strong stakeholder engagement and collaborative working experience in a Centre of Excellence model (preferred).
* Experience in learning analytics and data interpretation to produce meaningful reports.
* Stakeholder management skills that demonstrate appropriate gravitas and credibility.
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